Michele
Vigilante.

April 2021 – Present / Microsoft

Cloud Solution Architect

In Microsoft's Support for Mission Critical team, I advise enterprise customers on hybrid identity, Active Directory, Microsoft Entra, identity security and disaster recovery.

I co-developed FRAP (Forest Recovery Automation Program), adopted by 20+ enterprise customers across 10+ countries. I created VIRT (Virtual Infrastructure Restoration Tool). Used together with FRAP, it recreated and configured 20 virtual machines in under one hour. In one recovery example, forest recovery time went from 72 hours to 8.

March 2020 – April 2021 / Centro Computer

IT System Engineer

Member of the Cloud, Collaboration and Security unit. Delivered complex projects for medium-sized and enterprise customers across Microsoft 365, Microsoft Endpoint Manager, Azure, Windows Virtual Desktop and Windows Server.

April 2019 – March 2020 / BM Service

Head of IT Department

Managed and coordinated three team members supporting internal and customer IT activities. Responsible for company IT infrastructure and direct collaboration with suppliers and manufacturers.

October 2017 – March 2019 / BM Service

IT System Administrator

Designed, installed, monitored and supported IT environments for small and medium-sized companies. Managed Windows Server, Active Directory, Microsoft 365, DNS, Hyper-V, VMware and Azure, alongside networking, firewalls, VPNs and endpoint security.

July 2017 – October 2017 / Unimatica

Help Desk Specialist – Digital Archiving and Preservation

Supported invoicing, digital signature and document preservation systems for professionals, companies and public authorities. Training included PL/SQL, public-sector invoicing and document preservation according to AgID standards.

October 2016 – May 2017 / IBM

Trainee

Training in hardware maintenance, installation and configuration across small and medium-sized environments and data centers. Developed experience in help desk support, Active Directory, VMware, Hyper-V and Citrix.